Privacy Policy

SMS Disclosure and Privacy Policy

Introduction

This SMS Disclosure and Privacy Policy outlines how [Your Home Care Business Name] (referred to as "we," "us," or "our") collects, uses, and protects personal information obtained through SMS (Short Message Service) communication channels. By engaging in SMS communication with us, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following types of personal information via SMS:

1. Contact Information: Your name, phone number, and any other contact details you provide.
2. Appointment Details: Information related to scheduling appointments, cancellations, or changes.
3. Service Requests: Details regarding home care services requested or inquiries made.
4. Feedback: Your feedback, comments, or responses to surveys regarding our services.
5. Transactional Information: Information related to payments, invoices, or billing inquiries.

How We Use Your Information

We may use the information collected via SMS for the following purposes:

1. Providing Services: Fulfilling requests for home care services and scheduling appointments.
2. Communication: Sending reminders, notifications, or updates regarding appointments and services.
3. Customer Support: Responding to inquiries, addressing concerns, and providing assistance.
4. Improvement: Analyzing feedback to improve our services and customer experience.
5. Marketing: Sending promotional messages or offers related to our services, with your consent where required by law.

Data Security

We are committed to protecting the security of your personal information. We implement appropriate technical and organizational measures to safeguard against unauthorized access, disclosure, alteration, or destruction of data.

Disclosure to Third Parties

No Mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Choices

You have the following choices regarding your personal information:

1. Opt-Out: You may opt-out of receiving promotional messages by replying "STOP" to any SMS message from us.
2. Access and Update: You may request access to or update your personal information by contacting us using the information provided below.
3. Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Contact Us

If you have any questions, concerns, or requests regarding this SMS Disclosure and Privacy Policy, please contact us at:

Safe At Home Personal Care Services 

3901 W 86th Street

Suite 360

Indianapolis, IN 46268

317-798-0238

safeathomepersonalcareservices@gmail.com

Changes to this Policy

We reserve the right to update or modify this SMS Disclosure and Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or providing notice through SMS communication.

Last Updated: 03/05/2024